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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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June 13, 2024

5  out of  5 rating by Jordan
"The Andy Paulson agency is fantastic. Particularly, Donietta. Every time I’ve reached out whether via email or phone, responses are quick, comprehensive, and my issues are immediately resolved. The Paulson team works overtime to provide the best service and take care of their clients. I’ve almost never been so satisfied with any customer service ever. Donietta is extremely friendly and personable and it’s been such a pleasure to work with her over the years. Highly, highly recommend. Thank you, Donietta, for being amazing. You deserve a raise."
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Frederick Milton

January 18, 2024

5  out of  5 rating by Frederick Milton
"Andy is a solid agent and a man with character. You cannot go wrong working with him."
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Troy Shields

January 5, 2024

5  out of  5 rating by Troy Shields
"I’ve been with State Farm for over 12 years now. I Have had really good service with them. Donietta is awesome, she always gets right back to you and takes good care of all my insurance needs. Troy"
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Julie Simmons

May 30, 2023

5  out of  5 rating by Julie Simmons
"I switched from Meemic to State Farm and have been very happy with them. Jim West has been soooo helpful. He walked me through every step & I now have car, renter’s, & life, & feel so secure/relieved in/with my decision!"
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Amanda West

May 30, 2023

5  out of  5 rating by Amanda West
"We’ve used Andy for years for all our insurance needs! Cars, motorcycles, house, etc! Very pleased with the service we always receive! Thank you!"
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Kyle Hammel

November 23, 2022

5  out of  5 rating by Kyle Hammel
"Best insurance people in town. Could not ask for better service. All staff memebers are knowledgeable and very helpful and they always return your calls the same day. If i could give more then 5 stars i would."
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Dawn Kwas

October 28, 2022

5  out of  5 rating by Dawn Kwas
"I’ve had a great experience with this agency, specifically Donietta Hamilton. She is always friendly, gets back to me promptly and gets me great rates. I HIGHLY recommend this agency!!"
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Diane Reverski

October 7, 2022

5  out of  5 rating by Diane Reverski
"Great people to work with"
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Ashley Rugg

September 16, 2022

5  out of  5 rating by Ashley Rugg
"I have been a client for years. They have all been so extremely kind and helpful. But I have to shout out Donietta!! She goes above and beyond! She is so knowledgeable and accommodating. She really cares about the client and does whatever she can to to help you in any situation. She is the best!"
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Julie Kalush

June 7, 2022

5  out of  5 rating by Julie Kalush
"Donietta Hamilton was extremely personable and knowledgeable! I have only ever had USAA for renters and auto insurance, but in moving back to MI, I had to change as they(USAA) claimed they couldn't write me a policy here. She made the switch painless. It was so refreshing to have someone relate to you and really try to help. And after being a member prior with USAA for 19 years, I am paying LESS with State Farm as a brand new customer! I couldn't believe the difference. I am pleased to be a part of the family of clients now with Andy Poulsen's office. Donietta is a ray of sunshine!!"
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Jennifer LaPointe

May 25, 2022

5  out of  5 rating by Jennifer LaPointe
"I have been supremely happy with the service provided by Heather VanZanten Young and the Andy Poulsen State Farm office. Heather is always friendly, professional and extremely knowledgeable. I use her for all of my insurance needs. The staff is also friendly and knowledgeable. I am confident that this office is taking great care of my family's insurance needs."
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Jack Miller

May 25, 2022

5  out of  5 rating by Jack Miller
"Been an easy and honest insurance choice for my vehicle and home."
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Linda Devine

February 4, 2022

5  out of  5 rating by Linda Devine
"I just switched to state farm and Heather was awsome she made sure I understood everything and was so pleasant ☺ and in today's world we sure need people like her Thank you Heather"
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Patricia Houts

February 13, 2021

5  out of  5 rating by Patricia Houts
"Excellent service!"
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Allison V

October 2, 2020

5  out of  5 rating by Allison V
"Great to work with!!"
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Rebecca Ruiz

May 4, 2020

5  out of  5 rating by Rebecca Ruiz
"We have been customer's for some years now and have always had a great experience. Donietta the Offfice Manager is absolutely wonderful! it isn't often that you feel like someone genuinely cares and is looking out for your best interests and makes things easier on you, but she does all that, she's amazing!"
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Amy Kohls

February 28, 2020

5  out of  5 rating by Amy Kohls
"I just switched from Esurance to State Farm with Andy's help and reading that Allstate was scrapping Esurance. I have known Andy for 20+years and I am happy that he was able to help me save money as well. The transition was smooth and Andy communicated with me the entire time. Thank you, Andy!"
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Sheila Angeletti

February 23, 2020

5  out of  5 rating by Sheila Angeletti
"He helped us understand the new auto laws that are changing this year"
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September 9, 2019

5  out of  5 rating by J W
"Doing business with them for years"
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Steve Sturm

July 28, 2019

5  out of  5 rating by Steve Sturm
"They are very friendly and they know what they're doing to help you"
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Lisa Grace

July 2, 2018

1  out of  5 rating by Lisa Grace
"I cancelled my policy and the premium was debited anyway. I called for the refund because after paying the premium for my new insurance, my checking account is now overdrawn. I have been charged overdraft fees by the bank, I am being charged every day that the account is overdrawn. The answer I received when I called is "I understand, but State Farm won't refund the bank overdraft charges...." Guess what, you DON'T understand. My premiums have continued to increase over the past 2 years I've had this policy, this despite no claims being filed. I was told that "everyone's premiums are going up." You know, the commercials for State Farm emphasize customer service; perhaps it's time for your office to learn what that means because the only service you seem to have any interest in is fleecing your clients!!! If there were an option for negative stars I would choose that!"
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David Rice

March 14, 2017

5  out of  5 rating by David Rice
"I have referred many of my friends and clients to Andy and have always been pleased on how we all were treated. Andy's professionalism and honesty are his trade mark in his industry. Whether you need Insurance or Financial advice always call Andy first"
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Jared H

August 13, 2016

5  out of  5 rating by Jared H
"I am very thankful to have Andy Poulsen taking care of my car, life, renters, and umbrella insurance policies. It all started when I found out that I was driving without car insurance for 4 days after a miscommunication with my previous insurance company. I called Andy around 8 PM and by 9 PM we were sitting face to face in his office going over all the policies. By 10 PM I had a temp proof of insurance and was signed up with all four policies. Andy is very respectful, honest, and easy to talk to. Highly recommend him to anyone."
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Kyla Ledlow

December 11, 2012

5  out of  5 rating by Kyla Ledlow
"Andy Poulsen handles most of our investments and all of our insurance needs. I am 100% confident that he has our best interest at heart and makes recommendations and decisions for us based on that. He cares so much about his clients - and that's obvious in so many ways. He and his staff have always been quick to respond to any questions or requests we have: whether in regards to storm damage to our home, having my purse stolen from our car, a cracked windshield, 401k rollover, faxing something last minute to the Secretary of State for us, etc, etc. It's wonderful knowing we have someone we can count on to handle everything for us when the unexpected happens!"