State Farm® Insurance Agent Andy Poulsen

"Fantastic Customer service. I would give 10 stars to Donietta Hamilton if this review allowed it. She has been proactive with our seasonal car with reminders to adjust coverage. Very knowledgeable and personable. I would recommend Andy Paulson agency to anyone in Southwest Michigan looking for insurance needs"

"We love our SF office. I've had SF since I was 16 and not been able to find anyplace else that can touch our policies. We switched to Andy's office shortly after I completed college and realized I'd be staying in the area. The entire staff is so friendly and always takes good care of us. I can't even begin to describe how often Donietta fields a million and half questions from me, but always with such kindness and willingness to explain! She is the definition of good customer service."

"I was shopping around for insurance and I heard about Donietta through a friend. She was quick to get me a new coverage for a 3rd of what I was paying. Within a day I had the information that I needed to make the change."

"Highly recommending this insurance office. I am so very thankful to have Donietta in my corner. She has helped me tremendously throughout my auto and home policies. If I don't understand something, I know I can count on Donietta to be there to explain, and help me move forward with anything. She actually IS 'like a good neighbor'! Haha"

"Donietta is the best! She responds to emails promptly with complete answers. You can't go wrong with this agency!"

"I would like to take a moment to express my sincere appreciation for all the remarkable care and support you and Donietta have provided over the years. No matter how quickly I have needed help or how stressful the situation may have been, you have always handled everything promptly, professionally, and with genuine kindness. It is rare to find people who are not only efficient and dependable, but also uplifting and compassionate in the way they treat others. Your office has consistently gone above and beyond for me, and I truly want you both to know how much that means. Having an insurance team I can trust completely gives me great peace of mind. Thank you again for your dedication, patience, and the outstanding service you provide. It is deeply appreciated more than words can say. With gratitude, Kathy Gerow"

"Donietta is fantastic and such a pleasure to work with!"

"Donietta Hamilton has been fantastic to work with through Andy Poulsen’s office for the past 10 years now! I’ve insured 2 homes and at least 7 different cars through State Farm over that time and Donietta has been the most responsive insurance representative to work with over that time compared to any other company I’ve ever worked with. I strongly recommend her and their office to anyone looking for insurance. There is a great peace of mind knowing that no matter my insurance need, I can trust that Donietta will ALWAYS answer promptly and educate me on the best options for my scenario (also reducing my cost). I messaged her yesterday after hours for a policy change to my auto and she had already updated my policy and notified me by the time I checked my email today! You won’t be disappointed!"

"I’ve been very pleased with my experience working with this office, with Donietta specifically. She answered all my questions quickly and made sure I had all the information I needed to make an informed decision. I feel great knowing I have an intelligent and thorough team to work with."

"Donetta is awesome handles all my families insurance needs and questions promptly!! Love working with their office!!"

"We have been with Andy Poulsen for many years & have been extremely happy with the service that they provide. Donietta is always quick to respond to any questions & concerns that we may have. She gets things done with ease. We recently had a house fire and Andy & Donietta were there the next morning to check on us! We can’t thank Donietta enough for all her help & support!! She treats us like family & she is the main reason we stay with State Farm. Donietta is the best!!"

"I don’t know how to say how thankful I am for my insurance agency. Our family has experienced multiple tragedies in the past several years and the team at Andy Paulsen’s office has always been there for me. Donietta Hamilton One of the office representatives is always one of the first to call and check on me or let me know how to get through and navigate any problem that I’m having to go through that requires me to use My insurance. She always helps to find me the best price when I need to add something new to my insurance policy. She has such a wonderful and sincere attitude and makes me feel very cared for especially when I’m going through a lot and feeling very overwhelmed. Thank you Donietta and thank you Andy Paulsen for having her on your team."

"This team always has our back. Donietta Hamilton is amazing! She is always so patient and kind in stressful circumstances."

"Donietta and Andy have always been incredibly helpful, thorough, and quick to respond and turn around any request I've had. I've been dealing with them for years and have no intention to stop now!"

"Donietta Hamilton and Andy Poulsen are always quick to respond and helpful with the claims process."

"I've had the pleasure of being an insured for several years with State Farm. Andy and Donietta are both eager to help with any questions or concerns I have. Recently I emailed Donietta with an issue I needed help with and she got right on it and had to reach out to the underwriter and got everything resolved for me within 3 days which she had thought would be a week. I appreciate everything they do for me!!"

"i’ve had great experiences working with Andy and Donietta. Any time I need clarity or an adjustment to my policy they are always on top of things. Really appreciate working with them over the years. Pricing is always reasonable and has continued to stay that way. Always a pleasure."

"Kristy was quick to respond and provided me with what I needed quickly. Very helpful and great to work with."

"Been with this company for many years. Donietta is an absolute charm! She is amazing, on top of everything, always helpful, and quick to respond. I will continue to keep my policies here as long and she works there."

"Donietta Hamilton is the best! She is thorough, quick to respond, and very friendly. I never have to worry about anything and I trust that my coverage is sufficient. I highly recommend this office."

"I have been a customer for many years and have always had wonderful service. I recently filed my first ever homeowners claim due to a tree falling on my garage and Andy personally called me and helped me get everything set up. I didn’t have to do any research at all! The claim flowed seamlessly. I have also worked with Donietta on my car insurance questions and claims throughout the years and she is an absolute delight-helpful, efficient, professional, and so kind. I strongly recommend Andy Paulson’s insurance company!"

"Always helpful, prompt and presents all options. Highly recommend!"

"Have been with since 2012. Donietta has been our go to person, she has been truly awesome and has made our insurance experience including a theft claim so smooth - and non stressful. Thanks so much!"

"Donetta always goes beyond and above to help us with all of our insurance needs last minute"

"These guys really know how to run a great office. Donnetta is fast and efficient and always appreciate her help. Anytime I’ve had a claim they’ve gotten right on it."