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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Mike Whitmore

Mike Whitmore

November 17, 2025

5  out of  5
rating by Mike Whitmore
"I have used Andy Poulsen and his team for many years. I normally deal with Donietta and she is always a pleasure to work with. I highly recommend them for all your insurance needs."
We responded:
"Thank you Mike! Andy Poulsen, State Farm Agent"
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Debbie McCurley

November 12, 2025

5  out of  5
rating by Debbie McCurley
"We love Donietta Hamilton!! She is so sweet and always on top of knowing what we need to do with our insurance. We started out with just getting our insurance through her, then we liked her so well and spoke so highly of her that both my husband’s parents and my mom got their insurance through her. Now my daughter and her husband also have all their insurance through her. We cannot speak highly enough of the Andy Poulson State Farm Insurance. Everyone is always so nice and willing to help when needed!! Thank you everyone and especially Donietta."
We responded:
"Thank you, Debbie, for your kind words and for trusting us with your family's insurance needs. We're grateful for your support and delighted to hear about your positive experiences with Donietta and our team. Your feedback means a lot to us."
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Ramiah Johnson

November 12, 2025

5  out of  5
rating by Ramiah Johnson
"Great, personalized service from Donietta and the rest of the staff!"
We responded:
"We truly appreciate you taking the time to share your feedback! Knowing we hit the mark for you is the best reward for our team, and we look forward to serving you again. "
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Rick Taft

November 9, 2025

5  out of  5
rating by Rick Taft
"Excellent personalized service. Always very prompt with change requests. Just a great office to work with. Ask for Donietta, she rocks!"
We responded:
"Thank you, Rick, for your kind words and for highlighting Donietta's efforts. We're glad to hear that our personalized service and promptness meet your expectations. We look forward to continuing to assist you with your insurance needs."
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Michael Stager

November 8, 2025

5  out of  5
rating by Michael Stager
"I’ve had insurance here for years. They are always helpful with my continuous needs from insuring my business to my toys."
We responded:
"Thank you, Michael, for your long-standing trust and support. It's great to hear that we've been able to assist with all your insurance needs, from your business to your personal interests. We look forward to continuing to serve you."
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Terri Douglas

November 7, 2025

5  out of  5
rating by Terri Douglas
"I've been with State Farm Agency for years. My husband was the one that always dealt with car insurance. After his passing 11 years ago, this Agency has been great to me. Very quick and helpful. Donietta is my go to girl. Appreciate her so much. Love working with this team."
We responded:
"Thank you, Terri, for your kind words and for being a loyal part of our State Farm family. We're glad to hear that Donietta and the team have been able to support you over the years. We appreciate your trust in us."
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Matthew Zbiegien

October 16, 2025

5  out of  5
rating by Matthew Zbiegien
"Andy is a fantastic agent. I highly recommend working with him and his team!"
We responded:
"We appreciate you, Matthew! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "
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Tiffany Moore

May 22, 2025

5  out of  5
rating by Tiffany Moore
"Hands down the best insurance to go with. They were quick and reliable when it came to making a claim. Through and always looking out for their customers"
We responded:
"Customer satisfaction is our top priority, and your feedback is what keeps us motivated! Thank you for your kind words and for allowing us to serve you!"
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Jordan

June 13, 2024

5  out of  5
rating by Jordan
"The Andy Paulson agency is fantastic. Particularly, Donietta. Every time I’ve reached out whether via email or phone, responses are quick, comprehensive, and my issues are immediately resolved. The Paulson team works overtime to provide the best service and take care of their clients. I’ve almost never been so satisfied with any customer service ever. Donietta is extremely friendly and personable and it’s been such a pleasure to work with her over the years. Highly, highly recommend. Thank you, Donietta, for being amazing. You deserve a raise."
We responded:
"Thank you for the kind review Jordan! Yes, Donietta is fantastic! We appreciate your business."
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Frederick Milton

January 18, 2024

5  out of  5
rating by Frederick Milton
"Andy is a solid agent and a man with character. You cannot go wrong working with him."
We responded:
"Thank you Sir!"
Profile photo of Troy Shields

Troy Shields

January 5, 2024

5  out of  5
rating by Troy Shields
"I’ve been with State Farm for over 12 years now. I Have had really good service with them. Donietta is awesome, she always gets right back to you and takes good care of all my insurance needs. Troy"
We responded:
"Thank you Troy! Yes, Donietta is fantastic! We appreciate your great review, your business & your loyalty,"
Profile photo of Julie Simmons

Julie Simmons

May 30, 2023

5  out of  5
rating by Julie Simmons
"I switched from Meemic to State Farm and have been very happy with them. Jim West has been soooo helpful. He walked me through every step & I now have car, renter’s, & life, & feel so secure/relieved in/with my decision!"
We responded:
"Thank you for the kind words Julie, Jim is great!"
Profile photo of Amanda West

Amanda West

May 30, 2023

5  out of  5
rating by Amanda West
"We’ve used Andy for years for all our insurance needs! Cars, motorcycles, house, etc! Very pleased with the service we always receive! Thank you!"
We responded:
"Thank you Amanda!"
Profile photo of Kyle Hammel

Kyle Hammel

November 23, 2022

5  out of  5
rating by Kyle Hammel
"Best insurance people in town. Could not ask for better service. All staff memebers are knowledgeable and very helpful and they always return your calls the same day. If i could give more then 5 stars i would."
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Dawn Kwas

October 28, 2022

5  out of  5
rating by Dawn Kwas
"I’ve had a great experience with this agency, specifically Donietta Hamilton. She is always friendly, gets back to me promptly and gets me great rates. I HIGHLY recommend this agency!!"
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Diane Reverski

October 7, 2022

5  out of  5
rating by Diane Reverski
"Great people to work with"
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Ashley Rugg

September 16, 2022

5  out of  5
rating by Ashley Rugg
"I have been a client for years. They have all been so extremely kind and helpful. But I have to shout out Donietta!! She goes above and beyond! She is so knowledgeable and accommodating. She really cares about the client and does whatever she can to to help you in any situation. She is the best!"
Profile photo of Julie Kalush

Julie Kalush

June 7, 2022

5  out of  5
rating by Julie Kalush
"Donietta Hamilton was extremely personable and knowledgeable! I have only ever had USAA for renters and auto insurance, but in moving back to MI, I had to change as they(USAA) claimed they couldn't write me a policy here. She made the switch painless. It was so refreshing to have someone relate to you and really try to help. And after being a member prior with USAA for 19 years, I am paying LESS with State Farm as a brand new customer! I couldn't believe the difference. I am pleased to be a part of the family of clients now with Andy Poulsen's office. Donietta is a ray of sunshine!!"
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Jennifer LaPointe

May 25, 2022

5  out of  5
rating by Jennifer LaPointe
"I have been supremely happy with the service provided by Heather VanZanten Young and the Andy Poulsen State Farm office. Heather is always friendly, professional and extremely knowledgeable. I use her for all of my insurance needs. The staff is also friendly and knowledgeable. I am confident that this office is taking great care of my family's insurance needs."
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Jack Miller

May 25, 2022

5  out of  5
rating by Jack Miller
"Been an easy and honest insurance choice for my vehicle and home."
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Linda Watson

February 4, 2022

5  out of  5
rating by Linda Watson
"I just switched to state farm and Heather was awsome she made sure I understood everything and was so pleasant ☺ and in today's world we sure need people like her Thank you Heather"
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Patricia Houts

February 13, 2021

5  out of  5
rating by Patricia Houts
"Excellent service!"
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Allison V

October 2, 2020

5  out of  5
rating by Allison V
"Great to work with!!"
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Rebecca Ruiz

May 4, 2020

5  out of  5
rating by Rebecca Ruiz
"We have been customer's for some years now and have always had a great experience. Donietta the Offfice Manager is absolutely wonderful! it isn't often that you feel like someone genuinely cares and is looking out for your best interests and makes things easier on you, but she does all that, she's amazing!"
Profile photo of Amy Kohls

Amy Kohls

February 28, 2020

5  out of  5
rating by Amy Kohls
"I just switched from Esurance to State Farm with Andy's help and reading that Allstate was scrapping Esurance. I have known Andy for 20+years and I am happy that he was able to help me save money as well. The transition was smooth and Andy communicated with me the entire time. Thank you, Andy!"